Relevant course in Australia:
- Certificate III in Hospitality
- Diploma of Hospitality Management
- Advanced Diploma of Hospitality Management
- Bachelor of Bachelor of Hospitality Management
Hospitality skills are all about manners, instruments and understanding that permit service industry professionals to create a favourable relationship between visitors and the businesses that host them.
Hospitality skills require good interpersonal communication and managing activities to help satisfy others' needs. Hospitality mastery is essential for working at a front desk, guest services, hotel, restaurant, and other places where guests wish to have their needs taken care of.
Here are five skills you need to have to work in the hospitality industry:
Each position in the hospitality industry needs teamwork skills. For example, if you are a Restaurant Supervisor, you must work with your front house team to assure your customers remain satisfied. The team must work together to ensure that food is prepared on time and to the correct standard in the kitchens. Without good teamwork, customers will not experience the quality service they expect.
You will face various situations every day when working in the hospitality industry. It requires hospitality experts to handle numerous responsibilities smoothly at once time. Such as, if you work in the hotel management industry, you may need to fix a leak on the roof, relieve an unhappy guest, and welcome new customers with a sunny smile, all in one morning. You are required to keep calm and take everything in a timely fashion. After all, you are the one whom everyone expects to obtain things under control. To grow in the hospitality industry, you need to multitask to handle the fast-paced work environment and complicated work responsibilities.
You must have excellent interpersonal skills to be successful in hospitality, as the very essence of this industry is to provide incredible customer service. A smile and a warm-hearted greeting can go a long way. Your past work experience and academic training may unlock the door to a better career in hospitality. Your interpersonal skills will make you succeed amongst all your customers and your team and bring your success in the long term. Driving other people to feel welcome is the key to hitting a customer-facing function. Learning to greet people appropriately, make friends, and host relaxing talks will help you work harmoniously with your customers and team.
Attention to detail
Attention to detail concerns seeing all of the little aspects contributing to customer or guest's satisfaction. Paying attention to high-end service will distinguish you from competitors because you can anticipate all details of a customer's experience.
Excellent communication skills drive you to be the most successful in the hospitality business. Having effective oral and written communication will help you solve many problems. Communication skill plays leading roles in most industries. However, it is most important to have it when working in the hospitality industry. In the hospitality environment, you face many customers every day and should provide excellent services to various people with all sorts of requirements. You must know how to communicate with people from different backgrounds, ages, nationalities and cultures. That is why you can convey yourself in such a manner that represents the company you are working in while speaking to customers in a way they can associate with.
Working in Australia is easy considering everyone is welcome and friendly. However, there is a big need for everyone to understand English thus you can speak and communicate with customers and your team.
We are currently offering 10 weeks free English course to eligible students. Contact us for more information and be ready to study and work in Australia.